Frequently Asked Questions

Contact Details

The best email is: bookings@gingerline.co.uk
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‍For on-the-night emergencies contact 07435 725772
Please note the on site team cannot assist with booking enquiries.
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Will I move rooms?

Unlike Gingerline’s Chambers of Flavour productions, The Grand Expedition is a single room experience. We create immersive transitions and dance spectacles to bring the world to your table. With stunning theming, 360-degree scenes, animations, aerial artists, circus performers and of course the delectable dishes there is something to please all the senses.

Will the Aeronauts speak?

During the show, the performers will mime and use emotive sounds to allow them to communicate with you but they will not be able to speak; this is as we did not wish to imitate the languages of the places you will visit.

Should you need assistance though they can still help or point out a member staff who can.

When should I receive all the info?

You should receive your ticket and confirmation shortly after booking, automatically from Eventbrite.

Full event details will be emailed through Eventbrite 2 weeks before, with a reminder emailed 2 days before.

If you feel you have not received any information please check your Eventbrite account first and ensure all details are correct.

If you still have issues please email bookings@gingerline.co.uk

Please note this inbox is monitored Tues-Friday.

How will you handle special diets and allergens?

If you tell us in advance we can accommodate most dietary requirements. We cater for vegetarian, vegan and gluten free menus as standard.

We cannot guarantee against trace cross contamination as we will be cooking our regular menu in the same space and do not operate a completely allergen free supply chain. We ask that medically advised dietary requests only be submitted rather than menu preferences. All our event staff will be well briefed on the ingredients in your dishes and can answer questions across the 14 declared allergens we must pay particular attention to.

Will we be seated alone?

Unless you have booked a "private table" then you will be sat on shared tables with others, so expect to share the dining experience with others.

If you are attending with friends and would like to be seated together, we advise purchasing your tickets in the same order. If you have booked separately from other friends and wish to sit together, please email bookings@gingerline.co.uk at least 1 week in advance so we can make a note for the seating plan.

Our tables are large enough to accommodate groups of 6, 8 and 10. Due to this, we cannot always accommodate larger groups who may wish to be seated together. Note that seating is allocated in advance; we cannot guarantee to be able to accommodate groups together on the night without prior warning.

Can I be seated with friends?

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Can I give tickets as gifts?

Yes, we believe our tickets make fabulous presents. Once you have purchased and gifted your ticket, contact us at bookings@gingerline.co.uk and we can update the customer details.

Please note we cannot refund or transfer the date or time of a ticket, so make sure whoever you are buying for can attend for the date and time you purchase!

Can I bring the kids?

Now opening up for little explorers. The Grand Expedition is offering limited availability ofchildren’s tickets on Saturday lunchtime performances from 18^th May.

Evening performances of The Grand Expedition are intended for an adult audience of at least 16 years of age due to the consumption ofalcohol.
Family friendly performances suitable for 4-12 are available on select Saturday lunchtimes subject to availability. All children must have a children's ticket and be accompanied at all times throughout the Show and remain the responsibility of their accompanyingparent or guardian.
Minors aged 13 years or older may attend family friendly performance in the presence of a consenting parent or guardian but will require a full priced ticket and must still be accompanied at all times throughout the Show. Other performances will remain 16+.
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Babies in arms can not be admitted.

What is included in a Children's ticket?

Now opening up for little explorers. The Grand Expedition is offering limited availability of children’s tickets on Saturday lunchtime performances from 18^th May.

Let your little ones join the aeronauts in activities around the globe or sit back and explore the 360 degree spectacle. Enter them into the imaginative world of pop-up books, performances, and exploration as together you travel the world without needing to leave the table. With circus performers and aerialists, colourful charactersand brightly animated scenes The Grand Expedition has something to intrigue all imaginations.

Ages from 4 and up are invited on a mesmerising, culinary adventure, with two meal options tailored to suit smaller sizes and more delicate palates.

Children’s ‘The Adventurer’: (recommended for7-12 year-olds) “Entry into our incredible edible journey. Enjoy the immersive performances and stunning visual landscape of The Grand Expedition but with smaller portions of every course in each new location, adjusted to suit a younger palate.”

Children’s ‘The Grazer’: (recommended for under 7 year-olds) “Entry into our incredible edible journey. Enjoy the immersive performances and stunning visual landscape of The Grand Expedition but with a child's platter served early in the show with a selection of items tied to each location, followed by dessert. A safe bet for the discerning young palates.”

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Can I bring my car to the venue?

We strongly advise against this. There is no onsite parking available and street parking is very limited. There are two overground stations within 7 minutes walk. Taxi’s and ride share options will have access to pick up and drop off at the Miller’s Avenue entrance for guests who require additional accessibility support.

Can I use my phone during the event?

Yes, but we do request no flash photography. We also ask that you do not share long recorded content of the show that may ruin the surprise for other guests. We reserve the right to ask guests to refrain from filming and photography if it is disruptive to other guests.

Can I make a group booking?

Please contact us on bookings@gingerline.co.uk if you would like to book a group of more than 10.

Can I order drinks in advance?

Yes. You will receive a drinks menu via email prior to the show and can choose to order in advance. For those who opt not to order in advance, you will be able to order beer, wine, cocktails and non-alcoholic beverages al a carte style on the night.

‍For on-the-night emergencies contact:

If you cannot find the venue or are running late, please call: 07435 725772.

Please note this phone number is only for on-the-night emergencies. The on-site team will not be able to deal with bookings enquiries.

How can I let you know about additional requirements?

If you have specific additional requirements, please contact us via bookings@gingerline.co.uk prior to booking so we can help facilitate this for you.